If you're new to telemedicine, it might feel uncertain—I felt the same at first. However, in Traditional Korean Medicine, inquiry (問診) is the most important diagnostic method, and thorough consultation alone can effectively identify your constitution and condition. Step by step: 1. **Initial consultation request** — After booking via website or phone, you connect via video or phone at the scheduled time. We ask in detail about your usual diet, digestion, bowel habits, sleep, stress, and weight change patterns. 2. **Constitution and pattern assessment** — In TKM, conditions often involve spleen deficiency (脾虛) leading to slow fluid metabolism and phlegm-fluid (痰飮), or blood stasis (瘀血) from qi-blood circulation disorders. We integrate the consultation with tongue diagnosis (舌診, via photos) and pulse information (self-recorded video) for a comprehensive evaluation. 3. **Customized prescription and preparation** — Based on the diagnosis, we prescribe personalized herbs—e.g., tonifying spleen (補脾) herbs for spleen deficiency, or expelling phlegm (祛痰) herbs for phlegm-fluid excess. The medicine is prepared in-house and safely delivered. 4. **Medication guide and lifestyle management** — Along with the herbs, we provide instructions on dosage, precautions, recommended diet, and simple exercises. The approach is never 'just take this pill'—habit correction is essential for lasting results. 5. **Follow-up and adjustment** — We conduct follow-up consultations every 2–4 weeks to monitor response and perceived changes, adjusting the prescription as needed. Even in non-face-to-face settings, we strive to collect as much information as possible for diagnostic accuracy. If you're in Incheon, you can optionally visit a nearby Korean medicine clinic for additional tests (e.g., pulse analyzer, body composition analysis) and send us the results for more precise assessment. We do not pressure or intimidate—so feel free to apply for a consultation without burden.