A. Yes, it's simpler than you think. 1) Apply for an initial consultation via the website or phone. 2) During the remote video consultation, we ask about symptoms, constitution, and past diet failures. 3) We assess your constitution (e.g., spleen deficiency or phlegm-fluid) using a tongue photo and a brief questionnaire. 4) Custom herbal medicine is prepared and sent via courier. 5) Follow-up by text or phone every 1–2 weeks to adjust the prescription. Feel free to inquire without burden.
📝 Detailed Answer
Even though it's remote, the diagnostic process is thorough. I also wondered at first, 'How can we see on screen?' but after doing it, patients actually feel more comfortable and share symptoms more detailed in their own environment.
1) **Consultation appointment** – Reserve a 'remote diet consultation' on the Baekrokdam Korean Medicine Clinic website or by phone. It helps to briefly provide your height, weight, current medications, and diet history.
2) **Remote consultation (video call)** – We connect via video at the scheduled time. We mainly ask about digestion, bowel movements, fatigue, appetite, sleep, menstrual cycle (for women), and a tongue photo (tongue diagnosis) makes it more accurate. In Korean medicine, tongue color, coating, and shape are used to assess spleen-stomach function and phlegm-fluid.
3) **Constitution and pattern diagnosis** – For example, if a person 'eats little but doesn't lose weight, has no appetite, and feels bloated,' it is often spleen deficiency (비허) – weak spleen function unable to properly utilize nutrients. Conversely, if a person 'binge-eats under stress and feels chest tightness,' it is approached as liver qi stagnation (간기울결) combined with phlegm-fluid (담음). Based on these principles, we design a customized prescription.
4) **Herbal medicine preparation and delivery** – Within 1–2 days after the consultation, the herbal medicine is prepared and safely shipped via courier. We provide detailed instructions on storage and dosage. The cost of medicine and shipping are informed during the consultation; per medical law, we cannot specify exact amounts or weight loss effects in advance.
5) **Follow-up and prescription adjustment** – Usually every two weeks, we check your condition via text or brief call. Many patients report feeling more comfortable in the stomach or improved constipation. Depending on your constitution, we may slightly adjust the prescription. To prevent yo-yo effect, it's more important to change your body's metabolism than to make rapid changes, so we recommend consistent management for at least 2–3 months.
6) **Lifestyle advice** – It's not just about herbal medicine; we also provide dietary and light exercise tips suited to your constitution. For example, for spleen deficiency, warm porridge or tea is better than cold foods; for phlegm-fluid, reducing oily and sweet foods helps.
Although remote consultations may feel awkward at first, they are not restricted by time or place, and office workers have high satisfaction. Feel free to ask any questions.